FAQ
If There Are Any Issues, Please
Contact Us Immediately
Q
How do I find my order number?
A
(1) If you have an account, you can find your order number and order details by logging into your account and going to "My Orders".
(2) If you don't have an account, don't worry, you can register and check your order using the same email address you used to place your order.
Q
Is it possible to cancel an order?
A
Before we ship your item, you can contact us via live chat or email to return it.Please understand that we cannot cancel your order after it has been shipped.
*Be Careful: Customized products and mystery boxes do not accept cancellations.
Q
Is it possible to change the delivery address?
A
So sorry. Once you have placed your order, you can not change your delivery address.
Q
How do I track my order?
A
Click here to enter your order number, and you can track your order's shipping status.
Q
I have a problem with my order.
A
Our team works hard to ensure orders are processed correctly and quickly. If you received a damaged or defective product, or a wrong product, or are missing something from your order, please contact us by live chat or send an email to service@chowtaiseng.com. Our team will help you.